GOT QUESTIONS? WE’VE GOT ANSWERS

FAQ

 

Check out our simple order guide to learn more about how to order with us

 

Please note that if you ordered a clothing item, we can only start processing your order after you send us your measurements.

 COUNTRY STANDARD DELIVERY EXPRESS DELIVERY
     
 Germany 3 weeks, free delivery 2 weeks, 19-35€
 Australia 5-7 weeks, free delivery 3 weeks, 23-45€
 Austria 3 weeks, 5-10€ 2 weeks, 23-40€
 Belgium 3 weeks, 5-10€ 2 weeks, 23-40€
 Bulgaria 4 weeks, 5-10€ 2.5 weeks, 23-40€
 Canada 4-5 weeks, free delivery 2.5 weeks, 23-40€
 Croatia 3 weeks, 5-10€ 2 weeks, 23-40€
 Cyprus 4 weeks, 5-10€ 2.5 weeks, 23-45€
 Czech Republic 3 weeks, 5-10€ 2 weeks, 23-40€
 Denmark 3 weeks, 5-10€ 2 weeks, 23-40€
 Estonia 3 weeks, 5-10€ 2 weeks, 23-40€
 Finland 4 weeks, 5-10€ 2.5 weeks, 23-45€
 France 3 weeks, 5-10€ 2 weeks, 23-40€
 Greece 4 weeks, 5-10€ 2.5 weeks, 23-45€
 Hungary 3 weeks, 5-10€ 2 weeks, 23-40€
 Ireland 3 weeks, 5-10€ 2 weeks, 23-40€
 Italy 3 weeks, 5-10€ 2 weeks, 23-40€
 Japan 4-5 weeks,10-20€ 2.5 weeks, 23-45€
 Latvia 3 weeks, 5-10€ 2 weeks, 23-40€
 Liechtenstein 3 weeks, 5-10€ 2 weeks, 23-40€
 Lithuania 3 weeks, 5-10€ 2 weeks, 23-40€
 Luxembourg 3 weeks, 5-10€ 2 weeks, 23-40€
 Malta 4 weeks, 5-10€ 2.5 weeks, 23-45€
 Netherlands 3 weeks, 5-10€ 2 weeks, 23-40€
 Norway 4 weeks, 5-10€ 2.5 weeks, 23-45€
 Poland 3 weeks, 5-10€ 2 weeks, 23-40€
 Portugal 3 weeks, 5-10€ 2 weeks, 23-40€
 Romania 4 weeks, 5-10€ 2.5 weeks, 23-45€
 Slovakia 3 weeks, 5-10€ 2 weeks, 23-40€
 Slovenia 3 weeks, 5-10€ 2 weeks, 23-40€
 Spain 3 weeks, 5-10€ 2 weeks, 23-40€
 Sweden 4 weeks, 5-10€ 2.5 weeks, 23-45€
 Switzerland 4 weeks, 5-10€ 2.5 weeks, 23-45€
 United States 3-5 weeks, free delivery 3 weeks, 23-45€

If your country is not included in the above menu, please contact our customer service team at [email protected] and we will try to work something out for you.

Please be aware that all deliveries outside the EU are subject to local import duties and taxes. These are set and charged by your government and we have no control over these. As such they are not included in the product and shipping price and you are responsible for paying them. If you are unsure about these costs, check with your country’s customs office before ordering.

 

Please note that if you ordered a clothing item, we can only start processing your order after you send us your measurements.

 COUNTRY STANDARD DELIVERY EXPRESS DELIVERY
     
 Germany 3 weeks, free delivery 2 weeks, 19-35€
 Australia 5-7 weeks, free delivery 3 weeks, 23-45€
 Austria 3 weeks, 5-10€ 2 weeks, 23-40€
 Belgium 3 weeks, 5-10€ 2 weeks, 23-40€
 Bulgaria 4 weeks, 5-10€ 2.5 weeks, 23-40€
 Canada 4-5 weeks, free delivery 2.5 weeks, 23-40€
 Croatia 3 weeks, 5-10€ 2 weeks, 23-40€
 Cyprus 4 weeks, 5-10€ 2.5 weeks, 23-45€
 Czech Republic 3 weeks, 5-10€ 2 weeks, 23-40€
 Denmark 3 weeks, 5-10€ 2 weeks, 23-40€
 Estonia 3 weeks, 5-10€ 2 weeks, 23-40€
 Finland 4 weeks, 5-10€ 2.5 weeks, 23-45€
 France 3 weeks, 5-10€ 2 weeks, 23-40€
 Greece 4 weeks, 5-10€ 2.5 weeks, 23-45€
 Hungary 3 weeks, 5-10€ 2 weeks, 23-40€
 Ireland 3 weeks, 5-10€ 2 weeks, 23-40€
 Italy 3 weeks, 5-10€ 2 weeks, 23-40€
 Japan 4-5 weeks,10-20€ 2.5 weeks, 23-45€
 Latvia 3 weeks, 5-10€ 2 weeks, 23-40€
 Liechtenstein 3 weeks, 5-10€ 2 weeks, 23-40€
 Lithuania 3 weeks, 5-10€ 2 weeks, 23-40€
 Luxembourg 3 weeks, 5-10€ 2 weeks, 23-40€
 Malta 4 weeks, 5-10€ 2.5 weeks, 23-45€
 Netherlands 3 weeks, 5-10€ 2 weeks, 23-40€
 Norway 4 weeks, 5-10€ 2.5 weeks, 23-45€
 Poland 3 weeks, 5-10€ 2 weeks, 23-40€
 Portugal 3 weeks, 5-10€ 2 weeks, 23-40€
 Romania 4 weeks, 5-10€ 2.5 weeks, 23-45€
 Slovakia 3 weeks, 5-10€ 2 weeks, 23-40€
 Slovenia 3 weeks, 5-10€ 2 weeks, 23-40€
 Spain 3 weeks, 5-10€ 2 weeks, 23-40€
 Sweden 4 weeks, 5-10€ 2.5 weeks, 23-45€
 Switzerland 4 weeks, 5-10€ 2.5 weeks, 23-45€
 United States 3-5 weeks, free delivery 3 weeks, 23-45€

If your country is not included in the above menu, please contact our customer service team at [email protected] and we will try to work something out for you.

Please be aware that all deliveries outside the EU are subject to local import duties and taxes. These are set and charged by your government and we have no control over these. As such they are not included in the product and shipping price and you are responsible for paying them. If you are unsure about these costs, check with your country’s customs office before ordering.

 

We believe that there is no “one size fits all”. All our products are made to fit your particular body measurements. In addition, every style has various options that allow you to change details to suit your particular needs and personal style. Find out how it works

 

With the exception of our accessories, all other products are specifically made for you and can therefore not be returned.

If you would like to get a better idea of the fabrics used for a product you can order a fabric swatch (what is that?)

However, if you do change your mind about a style you have ordered, we would hate for you to be unhappy. In these cases, we will meet you halfway and refund you 50% of the price paid. (Please note that shipping costs are not refundable and your order must be returned within 30 days).

We triple check every item to ensure it fulfils our quality standards and your wishes. However, if we do make a mistake, we will offer you a full refund, exchange or alteration.

Delivery

 

Please note that if you ordered a clothing item, we can only start processing your order after you send us your measurements.

 COUNTRY STANDARD DELIVERY EXPRESS DELIVERY
     
 Germany 3 weeks, free delivery 2 weeks, 19-35€
 Australia 5-7 weeks, free delivery 3 weeks, 23-45€
 Austria 3 weeks, 5-10€ 2 weeks, 23-40€
 Belgium 3 weeks, 5-10€ 2 weeks, 23-40€
 Bulgaria 4 weeks, 5-10€ 2.5 weeks, 23-40€
 Canada 4-5 weeks, free delivery 2.5 weeks, 23-40€
 Croatia 3 weeks, 5-10€ 2 weeks, 23-40€
 Cyprus 4 weeks, 5-10€ 2.5 weeks, 23-45€
 Czech Republic 3 weeks, 5-10€ 2 weeks, 23-40€
 Denmark 3 weeks, 5-10€ 2 weeks, 23-40€
 Estonia 3 weeks, 5-10€ 2 weeks, 23-40€
 Finland 4 weeks, 5-10€ 2.5 weeks, 23-45€
 France 3 weeks, 5-10€ 2 weeks, 23-40€
 Greece 4 weeks, 5-10€ 2.5 weeks, 23-45€
 Hungary 3 weeks, 5-10€ 2 weeks, 23-40€
 Ireland 3 weeks, 5-10€ 2 weeks, 23-40€
 Italy 3 weeks, 5-10€ 2 weeks, 23-40€
 Japan 4-5 weeks,10-20€ 2.5 weeks, 23-45€
 Latvia 3 weeks, 5-10€ 2 weeks, 23-40€
 Liechtenstein 3 weeks, 5-10€ 2 weeks, 23-40€
 Lithuania 3 weeks, 5-10€ 2 weeks, 23-40€
 Luxembourg 3 weeks, 5-10€ 2 weeks, 23-40€
 Malta 4 weeks, 5-10€ 2.5 weeks, 23-45€
 Netherlands 3 weeks, 5-10€ 2 weeks, 23-40€
 Norway 4 weeks, 5-10€ 2.5 weeks, 23-45€
 Poland 3 weeks, 5-10€ 2 weeks, 23-40€
 Portugal 3 weeks, 5-10€ 2 weeks, 23-40€
 Romania 4 weeks, 5-10€ 2.5 weeks, 23-45€
 Slovakia 3 weeks, 5-10€ 2 weeks, 23-40€
 Slovenia 3 weeks, 5-10€ 2 weeks, 23-40€
 Spain 3 weeks, 5-10€ 2 weeks, 23-40€
 Sweden 4 weeks, 5-10€ 2.5 weeks, 23-45€
 Switzerland 4 weeks, 5-10€ 2.5 weeks, 23-45€
 United States 3-5 weeks, free delivery 3 weeks, 23-45€

If your country is not included in the above menu, please contact our customer service team at [email protected] and we will try to work something out for you.

Please be aware that all deliveries outside the EU are subject to local import duties and taxes. These are set and charged by your government and we have no control over these. As such they are not included in the product and shipping price and you are responsible for paying them. If you are unsure about these costs, check with your country’s customs office before ordering.

 

Please note that if you ordered a clothing item, we can only start processing your order after you send us your measurements.

 COUNTRY STANDARD DELIVERY EXPRESS DELIVERY
     
 Germany 3 weeks, free delivery 2 weeks, 19-35€
 Australia 5-7 weeks, free delivery 3 weeks, 23-45€
 Austria 3 weeks, 5-10€ 2 weeks, 23-40€
 Belgium 3 weeks, 5-10€ 2 weeks, 23-40€
 Bulgaria 4 weeks, 5-10€ 2.5 weeks, 23-40€
 Canada 4-5 weeks, free delivery 2.5 weeks, 23-40€
 Croatia 3 weeks, 5-10€ 2 weeks, 23-40€
 Cyprus 4 weeks, 5-10€ 2.5 weeks, 23-45€
 Czech Republic 3 weeks, 5-10€ 2 weeks, 23-40€
 Denmark 3 weeks, 5-10€ 2 weeks, 23-40€
 Estonia 3 weeks, 5-10€ 2 weeks, 23-40€
 Finland 4 weeks, 5-10€ 2.5 weeks, 23-45€
 France 3 weeks, 5-10€ 2 weeks, 23-40€
 Greece 4 weeks, 5-10€ 2.5 weeks, 23-45€
 Hungary 3 weeks, 5-10€ 2 weeks, 23-40€
 Ireland 3 weeks, 5-10€ 2 weeks, 23-40€
 Italy 3 weeks, 5-10€ 2 weeks, 23-40€
 Japan 4-5 weeks,10-20€ 2.5 weeks, 23-45€
 Latvia 3 weeks, 5-10€ 2 weeks, 23-40€
 Liechtenstein 3 weeks, 5-10€ 2 weeks, 23-40€
 Lithuania 3 weeks, 5-10€ 2 weeks, 23-40€
 Luxembourg 3 weeks, 5-10€ 2 weeks, 23-40€
 Malta 4 weeks, 5-10€ 2.5 weeks, 23-45€
 Netherlands 3 weeks, 5-10€ 2 weeks, 23-40€
 Norway 4 weeks, 5-10€ 2.5 weeks, 23-45€
 Poland 3 weeks, 5-10€ 2 weeks, 23-40€
 Portugal 3 weeks, 5-10€ 2 weeks, 23-40€
 Romania 4 weeks, 5-10€ 2.5 weeks, 23-45€
 Slovakia 3 weeks, 5-10€ 2 weeks, 23-40€
 Slovenia 3 weeks, 5-10€ 2 weeks, 23-40€
 Spain 3 weeks, 5-10€ 2 weeks, 23-40€
 Sweden 4 weeks, 5-10€ 2.5 weeks, 23-45€
 Switzerland 4 weeks, 5-10€ 2.5 weeks, 23-45€
 United States 3-5 weeks, free delivery 3 weeks, 23-45€

If your country is not included in the above menu, please contact our customer service team at [email protected] and we will try to work something out for you.

Please be aware that all deliveries outside the EU are subject to local import duties and taxes. These are set and charged by your government and we have no control over these. As such they are not included in the product and shipping price and you are responsible for paying them. If you are unsure about these costs, check with your country’s customs office before ordering.

 

If your parcel cannot be delivered on the first attempted delivery, the courier will try and deliver it to a neighbour and notify you by leaving a card at your address which will inform you where to collect your parcel from. If they are unable to leave the parcel with a neighbour, they will leave a card asking you to pick up your parcel from your local post office or to rearrange the delivery date. If the parcel cannot be delivered on several occasions, it will be sent back to us. In this case, you will have to contact us at [email protected] to rearrange delivery.

Ordering

 

Check out our simple order guide to learn more about how to order with us

 

You can pay for your order with PayPal, debit card, any of the major credit cards (American Express, Visa Credit, MasterCard and Maestro) or by bank transfer.

 

Our dressmakers start working on your order as soon as possible. However, within the first 48 hours after ordering, it might be possible to change your order. We cannot guarantee this, do however contact us as soon as possible at [email protected] if you change your mind about the order.

 

Our products are sold exclusively online. This allows us to save on expensive store rents and offer you customised, premium products at affordable prices. If you would like to find out more about our products before ordering, you can order a fabric swatch. Find out more about our fabric swatches

Product

 

We believe that there is no “one size fits all”. All our products are made to fit your particular body measurements. In addition, every style has various options that allow you to change details to suit your particular needs and personal style. Find out how it works

Unfortunately, we can only accept orders below a bust measurement of 112cm at the moment (approx. UK size 18). This is because our pattern system is based on complex analyses of body measurements and we have only been able to process data up to UK size 18. We are working on expanding our pattern system as soon as possible.

 

Most of our clothing items are made-to-measure. We believe that this is the only way we can offer you a truly superior product that makes you look your best. As such, to order most of our styles you will need to take 6 measurements and fill in 3 more.

We have designed our product development in such a way that it only needs measurements that can easily be taken by yourself. Our simple video- and text instructions will guide you through this in no more than 10 minutes.

Unfortunately, we can only accept orders below a bust measurement of 112cm at the moment (approx. UK size 18). This is because our pattern system is based on complex analyses of body measurements and we have only been able to process data up to UK size 18. We are working on expanding our pattern system as soon as possible.

 

After you place your order you will find links to measurement forms and instructions on the order confirmation page as well your order confirmation email. Measuring yourself is really easy and takes no more than 10 minutes. All you need is a measuring tape, a mirror and a piece of string (that you can tie around your waist). You do not need any experience and you can take the measurements by yourself. Simply follow our video or text guides

 

Creating the styles in our collection takes a lot of time and care as we source quality fabrics and trims, develop perfectly fitting patterns and meticulously plan our product development to be able to offer you clothes that are of high quality, produced by skilled and well-paid dressmakers and still affordable. It is not possible to offer this kind of service for new, one-off styles that we have not planned for. As such our services are limited to our unique collections.

However, if you need an alteration of a design in our collection and none of the custom options works for you, we would be happy to hear from you. Contact us at [email protected] and our customer service team will help you create your perfect dress.

 

Returns

 

With the exception of most of our accessories, all other products are specifically made for you and can therefore not be returned.

However, if you do change your mind about a style you have ordered, we would hate for you to be unhappy. In these cases, we will meet you halfway and refund you 50% of the price paid. (Please note that shipping costs are not refundable and your order must be returned within 30 days).

We triple check every item to ensure it fulfils our quality standards and your wishes. However, if we do make a mistake, we will offer you a full refund, exchange or alteration.

 

We want you to be happy with our products. For that reason, we triple-check every item to ensure it fulfils our quality standards and your wishes. If however, there is something wrong with your order, do contact us with a picture and detailed description of the fault and we will find a solution. If you feel we have got the measurements wrong, do send us a picture of the item with a measuring tape in place. For example, if the waist measurement was an issue, your picture would look something like this:


Please note that you cannot return goods if the measurements you gave us initially were wrong.

If the problem is, however, our fault, we will offer you a full refund, exchange or alteration.

Any returns must be made within 30 days of receipt of your order.

Once we have received and inspected your returned items, we will notify you of their arrival and the approval or rejection of a refund.

Please note: All products must be returned in their original conditions, with no signs of wear or damage and all packaging and tags intact. If the garments show any signs of wear like perfume, deodorant or makeup, we cannot resell them and therefore cannot accept your return.

Unfortunately, we cannot bear the costs of shipping returns. Since returning the items safely to us will be your responsibility, please use a tracked shipping method to avoid any complications.

Shipping fees are not refundable.

Refunds will be made to your original method of payment within 14 days after we receive your returned items.

STILL GOT QUESTIONS? – CONTACT US HERE

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